Shipping policy
Shipping Policy for Label-NewYork:
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- All deliveries to the US cost $5.99 USDÂ
- We offer free shipping on all orders over $100 USD
Shipping Range
- Delivery Area: We currently ship within the USA.
Order Processing Time
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Handling Time: Orders are processed within 1-3 business days, Monday to Friday.
- Transit Time: 4-10 business days, Monday to Friday
- Cut-off Time: Orders placed before 5pm ET will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Time
- Estimated Total Shipping time: Orders typically need 5-13 business days, Monday to Friday, depending on the destination.
Shipping Process
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Courier Services: We use reliable local carriers for last mile transit such as USPS and FedEx.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution. We reship damaged orders for free.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance. We reship lost orders for free.
Contact Information
E-Mail: support@label-newyork.com
Phone: +1 315-873-2418
Store Name: Label-NewYork
Company name: Ganntz GmbH
Company number: HRB 111655
Company Address: Altseitersweg 11F, Neunkirchen, Saarland, 66538, Germany
Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm ET